Support
Orders, shipping and warranty
The answers to the things people write in about. If yours is not here, the contact form goes to a person.
Where is my order?
Every order gets a confirmation email, then a second email with tracking once it ships. If the tracking has stopped moving, send us the order number and we will chase the carrier.
Ask about an orderShipping
Free U.S. shipping on orders over $100. Orders placed on a business day ship the same day wherever we can.
Returns and exchanges
Unopened, unused product in its original packaging can be returned. Sterile and single-use items cannot be returned once opened — that is a safety rule, not a policy preference. Get in touch and we will confirm what applies to your order.
Start a returnWarranty
We stand behind the quality of every product we manufacture. If a product you receive from us has a manufacturing defect, we will gladly replace the item or issue a refund.
All other return or exchange requests will be reviewed on a case-by-case basis. Eligibility for a return, exchange, or refund will depend on the circumstances and condition of the product.
Dealers and agencies
Purchase orders, agency quotes, stocking terms and net billing are handled separately from retail orders.
Dealer pricing
Documentation
Already own the product
3 videosETQ Gen 2 instructionsCarrying, applying and replacing the ETQ Gen 2. The quick version is at the top; the reasoning is below it.ETQ GEN 2
1 videoNext-Generation IFAK instructionsWhat to do with the kit and in what order. Watch the walkthrough, then work down the assessment.Next-Generation Individual First Aid Kits (IFAK)
Still stuck?
Send the order number if you have one. It saves a round trip.